LIS Protected Standard & Premium Services
To protect your investment in our products and
services, we have created the "LIS Protected" support
programs. On top of the basic 30 day support provided
with every purchase, we have developed the LIS Protected Premium Support program.
The program is available for all sizes of
installations: Small installations and limited initial
deployments, to comprehensive large size
deployments. Our flexible offering provides an
active and dedicated engagement with the
technical team, to ensure the most rapid
possible response to end user
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issues that affect their
daily operations. This per incident, web support
offering is perfect for customers who plan on playing a
large role in maintaining their own environment. It
combines basic support with access to error correction
releases.
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This dedicated per incident premium support program, we combine our
LIS Protected Standard Support maintenance and support
program for a 12 month period. This will ensure an
unlimited access to our expert technical assistance and
advice for problem diagnosis and resolution. Unlimited,
anytime web access to LIS Protected extensive knowledge
base web support shared support team from routine
troubleshooting through escalations maintenance and
patch releases
This is our highest maintenance and support level
available to our customers with access to all new
features and both major and minor new software releases.
The LIS Protected Premium Support is offered at
additional cost.
To inquire about rates please
contact us using our online
submission form,
Call us at (310)857-7873
Or
email at sales@lissolutions.com.
Our "LIS Protected Standard Support" program will ensure an unlimited
access to our expert technical assistance and advice for
problem diagnosis and resolution. You must be a
registered product owner. The LIS Protected
Standard Support program is available for pre-agreed
time periods as stated per purchased product warranty. To get your product registered
please fill out the following form:
For Bio SwipeDrive:
http://www.bioswipedrive.com/registration.html
If you are a registered user in seek of access, please
contact us by
email at
support@lissolutions.com or
contact us form.
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